We are compliant with Version 2 of the Guidance for RICS firms.
N J Lewis & Associates Ltd seek to provide a service to each and every client that represents good quality professional advice and consultation.
Although we do not store our customer’s financial details on a long term basis, we will retain the card information provided by the client until the payment is cleared through our bank, after which it is removed from our system.
We also recognises that clients provide us with details of their address, phone number and sometimes keys to their house.
The Directors of N J Lewis & Associates Ltd undertake to keep all such information safe and secure and to abide by the terms of the Data Protection Act and ICO regulations.
All of our network is password protected and backed-up on a daily basis.
If you book an appointment with us to provide a service and you then cancel within 14 days of the initial request, a full refund will be made.
Should all or part of the service be provided prior to the cancellation notice being received, then the cost of this service will be deducted from any refund monies due.